Shipping Information
- Free shipping on orders over €50.
- Please allow 1-2 business days for processing before your order ships out.
Shipping Times
- Europe: Average transit time 5-7 business days.
- International: Average transit time 7-10 business days.
- Note: External factors like natural disasters or holidays may occasionally cause shipping delays beyond our control.
Tracking Information
We provide tracking for every order. Your tracking number will be available once your product has shipped. Products may ship from different fulfillment centers globally.
Order Cancellation
You can cancel your order without penalty if done within 24 hours of placement. If already shipped, contact us at [email protected] with the subject line “CANCEL”.
Incorrect Address
If you notice an incorrect address, please reply to your order confirmation email immediately or email [email protected] within 24 hours for correction.
Customer Service
Our company: OUHUI TECHNOLOGY CO., LIMITED
Address: UNIT 89, 3/F, YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, KOWLOON, HONG KONG
E-mail: [email protected]
Our office hours are Monday – Friday, 9.00am – 5.00pm. We respond to most emails within a business day, but if you don’t get a response from us, please check your spam bin!